Shipping & returns.

Before an order is accepted

The exact product configuration, availability, delivery destination, shipping charges and applicable taxes must be confirmed before purchase. A shopping-bag selection or saved checkout record is not a stock reservation or dispatch confirmation.

Delivery options depend on the item and destination. Contact us if you need to confirm whether a particular address can be served.

Dispatch and delivery timing

The delivery estimate agreed for an accepted order should be kept with your order details. Please check the address and any access instructions carefully. Carrier estimates are not guaranteed arrival dates unless expressly stated.

If the agreed dispatch timing cannot be met, we will communicate the revised estimate and the available cancellation or refund options, including any choices required by applicable law.

Changes and cancellations

For a change or cancellation request, email support@siliconepoch.com as soon as possible and include the order reference. A request is not confirmed until it is acknowledged. If an item has already been dispatched, the return process may apply instead.

Requesting a return

Contact us within 30 calendar days of delivery to request a return. Include the reference number, product model and reason for the request. Please obtain the return instructions and destination before sending an item; do not send it to a manufacturer or an address found elsewhere.

Items should be returned in the condition received, with included accessories and packaging where available. Remove personal data and account locks from computers or connected devices. Any item-specific exclusions must have been disclosed before the purchase and remain subject to applicable consumer rights.

Damaged, incorrect or faulty items

Contact us promptly if an item arrives damaged, is incorrect or appears faulty. Retain the packaging and include a description and relevant photographs so that the issue can be assessed. Return or other aftercare arrangements will be confirmed for the circumstances.

For a change-of-mind return, return-shipping costs are normally the customer’s responsibility unless otherwise agreed. Different arrangements may apply to an incorrect or faulty item, or where required by law.

Refunds

After a return is received and approved, an applicable refund is normally processed within 5–10 business days using the original payment method. The bank or payment provider may take additional time to display it. Any deduction or non-refundable charge must be explained and consistent with the purchase terms and applicable law.

Warranty and questions

Manufacturer warranty coverage depends on the product and region. Contact support@siliconepoch.com for questions about the relevant purchase or return process. This policy does not reduce any rights you have under applicable law.